Personal Information, Account Data and Privacy
Privacy Policy
This Privacy Policy explains the categories of personal information that may be processed when visitors use Sun Vegas Casino online, interact with account-related functions, make payments, complete verification checks or take part in casino games and promotions.
The information involved can vary according to the feature being used, the status of the account, applicable verification requirements and the need to maintain account security, payment integrity, responsible gambling controls and legal compliance.
Last updated:Information that may be collected
Personal information can include registration details, contact information, date of birth, account preferences, identity information, verification documents, payment records, transaction history and other information connected with the use of Sun Vegas Casino online.
Technical information can also be generated when the website is used. This can include browser type, device information, session identifiers, page interactions, technical logs and security-related records.
Information can also be created through casino activity and promotional participation. Examples can include selected games, completed rounds, qualifying deposits, wagering progress, Free Spins usage, Loyalty Point activity and other reward-related account records where applicable.
For UK players, information can also be used where necessary to confirm whether account functions, promotional features, payment methods or selected casino services are available under the conditions that apply to the account.
Why personal information may be used
Personal information can be used where necessary to operate Sun Vegas Casino online, maintain an account, provide requested website functions and protect the integrity of the account and gaming environment.
- To create, maintain and administer an account.
- To provide access to Slots, digital Casino games, Live Casino, Instant Win, Slingo and other available game formats.
- To process deposits, withdrawals and transaction records.
- To confirm identity, age, address, account ownership or payment ownership where required.
- To determine eligibility for Sun Vegas Casino promotions, Free Spins and other reward mechanics.
- To calculate qualifying promotional activity, wagering progress and reward usage.
- To record Loyalty Point activity where that feature applies.
- To support Refer a Friend functionality where available.
- To detect suspected fraud, account misuse, duplicate accounts or unusual activity.
- To investigate technical problems, account disputes, payment issues or security concerns.
- To support responsible gambling controls and account restrictions.
- To meet applicable legal, accounting, security and compliance requirements.
- To provide service-related communications and permitted promotional information.
Payment and transaction information
Payment-related information can be processed when a deposit or withdrawal is requested. This can include the selected payment method, transaction amount, transaction time, account status and records showing whether a transaction has been completed, rejected, delayed or reversed.
Payment information can also be used to help confirm ownership, reduce the risk of unauthorised transactions and investigate unusual financial activity connected with a Sun Vegas Casino account.
Payment options available to one account may not necessarily be identical to those available to another account. Availability can depend on location, account status, verification requirements and the payment route being used.
Sensitive payment information should only be handled where it is reasonably necessary for the relevant account or transaction function.
Players should not publish or casually share card details, payment information, authentication details, security codes or transaction confirmation information.
Identity and account verification
Verification information can be requested where it is necessary to confirm identity, legal age, address, ownership of an account or payment method, or eligibility to use a particular account feature.
Depending on the circumstances, verification can involve identification records, proof of address, payment ownership information or other documents reasonably required to complete the relevant check.
A verification request can also arise in connection with a withdrawal, unusual account activity, payment review, promotional eligibility or another account-related security check.
Verification information should be used only for legitimate account, security, legal, fraud-prevention and transaction purposes.
The amount of information requested can vary depending on the check being performed and the circumstances surrounding the account or transaction.
Casino, promotion and reward activity
Information can be generated when an account interacts with Sun Vegas Casino games, promotions, Loyalty Points, Free Spins or other account-based features.
Game-related information can include the selected title, stake, completed round, result and other records required to maintain relevant account history.
This can involve Slots such as Popular, Fishing, Megaways, Age of the Gods and Cash Collect titles, as well as digital Roulette and Blackjack, Live Casino games, Instant Win Scratchcards and Slingo.
Promotion-related information can include qualifying deposits, qualifying stakes, opt-in status, wagering progress, Free Spins allocation, promotional reward validity and reward usage.
Loyalty-related information can include qualifying gameplay, Loyalty Points earned, point balances and conversion activity where those features are available.
Refer a Friend activity can also create records required to operate the referral feature and associate an eligible invitation with the relevant accounts.
These records can help apply published rules consistently, maintain account history and investigate disputes or suspected misuse when necessary.
Retention of personal information
Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected or where a longer period is required for legal, accounting, fraud-prevention, dispute-handling or security reasons.
Different categories of information can have different retention periods. Account records can need to be retained for a different period from temporary technical logs, browser information or short-lived session records.
Verification and transaction records can also require different retention periods depending on the purpose for which they are maintained.
Casino and promotional records can be retained where they remain relevant to account history, reward calculations, transaction review, customer queries or dispute handling.
Account-security records may also need to remain available for a period where they are relevant to unusual access, fraud prevention or investigation of account activity.
Where information is no longer reasonably required, it should be deleted, anonymised or otherwise handled according to the applicable retention process.
Privacy choices and individual rights
Depending on applicable law, individuals can have rights relating to personal information. These can include access, correction, deletion, restriction, objection or portability.
Where processing depends on consent, consent can also be withdrawn where applicable.
Changing or withdrawing a preference does not necessarily affect processing that took place lawfully before the change was made.
Some requests can be limited where information must be retained to comply with legal duties, prevent fraud, resolve disputes, verify identity or establish and defend legal claims.
Optional promotional communication preferences can be changed through available account or message controls where those functions are provided.
Essential service, transaction, verification, account-security or responsible gambling communications may still be necessary even where optional promotional communications are disabled.
Protecting personal information
Organisational and technical measures can be used to help protect personal information against unauthorised access, loss, alteration or misuse.
No online environment can remove every security risk. Players should use a unique password, protect the email account connected with their Sun Vegas Casino account and avoid sharing passwords, authentication information, payment confirmation codes or recovery details.
Shared or public devices should be used carefully. An active casino session should be closed when the device is no longer under the account holder's control.
Unexpected login activity, unfamiliar transactions or unexplained account changes should be reviewed before normal account use continues.
Account holders should also keep registration and verification information accurate so legitimate account checks can be completed when required.
The Account Security section on the main Sun Vegas Casino page provides additional practical guidance on passwords, devices, suspicious messages, personal data and payment awareness.
Changes to this Privacy Policy
This Privacy Policy can be updated when Sun Vegas Casino online functionality, information practices, legal requirements, account features or security processes change.
Updates can also be appropriate when promotional mechanics, Loyalty functionality, payment options, browser technologies or account-security processes change the way relevant information is handled.
The month and year displayed at the top of this page identify the version currently presented to visitors.
UK visitors can review this page periodically to understand the current approach to personal information, privacy controls, account data and website-related information.
Privacy and account control
Personal information, account security and payment information are closely connected. Keeping account details accurate, login credentials private and transaction activity under review helps reduce avoidable account and privacy risks.
The same principle applies when using Sun Vegas Casino promotions, Free Spins, Loyalty Points, Refer a Friend and other account-based features: account information should remain accurate so qualifying activity and rewards can be connected with the correct account.
Players should also avoid sharing verification documents, payment information or account screenshots with people who do not need access to that information.